Shipping & Delivery

Catapult aims to provide a seamless and efficient delivery process to ensure your order reaches you on time. This document outlines the delivery information and guidelines for our e-commerce orders.

1. Shipping Zones and Delivery Timeframes
• Dubai – 2 business days
• The rest of the UAE – 3 business days
• Within GCC – 7 business days

*The day the order is placed will be considered as day 0.
*Any unforeseen circumstances, such as weather conditions, customs clearance, and holidays may also affect the estimated delivery timings.

2. Order Processing and Fulfillment
Once an order is placed through our e-commerce platform, our team will begin processing it promptly. Order processing takes 1 business day and includes verification and packaging. This timeframe may vary depending on the product availability and any additional processing requirements.

3. Shipment Tracking
We provide real-time shipment tracking information to our customers. Once the order is shipped, you will receive an email or notification containing the tracking number and instructions to track the progress of your shipment. Tracking information allows you to stay updated on the status and estimated delivery date of your package.

4. Delivery Issues and Support
In the event of any delivery issues, such as delays, damages, or missing items, please contact our customer support team immediately. We will investigate and resolve the issue as quickly as possible. Your satisfaction is our priority, and we will provide assistance and updates throughout the resolution process.

5. Shipping Costs
• Free shipping for orders above AED 300 in the UAE
• Free shipping for orders above AED 500 in the GCC
• For orders that do not reach the threshold amount, shipping costs will be calculated based on various factors, including the shipping method, destination, package weight, and dimensions.
• The shipping cost will be clearly displayed during the checkout process before you confirm your order.

Disclaimer: Please note that the delivery information provided here is subject to change, depending on factors beyond our control. Any changes or updates will be communicated through our website or by other means of notice.
If you have any further questions or require assistance regarding our delivery process, please don't hesitate to contact our customer support team.