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Frequently Asked Questions
Order
To place an order, simply browse our website and add the desired items to your shopping cart. Once you have finished selecting your items, proceed to the checkout page, where you can review your order and complete the payment process. However, if you want a more convenient shopping experience, we encourage you to create an account.
We accept a variety of payment methods, including major credit cards (Visa and Mastercard), debit cards, Apple Pay, and other secure payment gateways. Choose the option that is most convenient for you during the checkout process.
We take your privacy and security seriously. Our website is built with robust security measures to protect your personal information. We utilise SSL encryption technology to ensure that your data is transmitted securely. For more details, please refer to our Privacy Policy.
Shipping times may vary depending on your location and the product you have ordered.
- Dubai – 2 business days
- The rest of the UAE – 3 business days
- Within GCC – 7 business days
Order processing takes 1 business day and includes verification and packaging. This time frame may vary depending on the product availability and any additional processing requirements. Once
your order is shipped, the estimated delivery time will be provided during the checkout process. Please note that unforeseen circumstances such as customs clearance and holidays may affect
delivery times. Click here to know more about our shipping and delivery.
Yes, we currently offer international shipping to GCC countries. During the checkout process, you can enter your shipping address to see if we deliver to your location. International shipping fees and delivery times may vary depending on the destination.
We have a hassle-free return and exchange policy. If you are not satisfied with your purchase, please contact our customer support team within 3 days of receiving your order. They will guide you through the return process and provide you with further instructions. Please note, however, that the cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part. Click here to know more about our return/exchange policy.
We have a hassle-free return and exchange policy. If you are not satisfied with your purchase, please contact our customer support team within 3 days of receiving your order. They will guide you through the return process and provide you with further instructions. Please note, however, that the cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part.
Click here to know more about our return, refund, and exchange policy.
We apologise for any inconvenience caused. If you receive a defective or damaged item, please contact our customer support team immediately with your order details and a clear description or photos of the issue. We will assist you in resolving the problem promptly.
We strive to process and ship orders as quickly as possible. If you wish to cancel or modify your order, please contact our customer support team immediately. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be cancelled or modified.
You can reach our friendly customer support team by phone and email,
and we will be happy to assist you with any inquiries, concerns, or
feedback you may have. Our support hours are from 8:00
am to 5:00 pm (GST).
If you have any further questions or need additional assistance, please don't hesitate to reach
out to us. We are here to make your shopping experience with us as enjoyable and convenient as
possible.