Privacy Policy

This Privacy Policy ("Policy") describes how Al Hajrah General Trading - LLC (“The Merchant”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our e-commerce store. By accessing or using our store (“www.catapult.global”), you agree to the collection and use of your personal information as described in this Policy.

Information We Collect
1.1 Personal Information: We may collect personal information that you provide to us when you create an account, place an order, or contact us. This may include your name, email address, shipping address, billing address, phone number, and payment card details.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

1.2 Automatically Collected Information: When you visit our store, we may automatically collect certain information about your device, browsing actions, and patterns. This may include your IP address, browser type, operating system, referring URLs, and other technical information.

1.3 Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information and enhance your experience on our store. Cookies are small files that are stored on your device. You can manage your cookie preferences through your browser settings.

Use of Information
2.1 Personalisation: We may use your personal information to personalize your experience on our store and to provide you with relevant product recommendations, offers, and promotions.
2.2 Order Fulfilment: We use your personal information to process and fulfil your orders, including verifying your identity, processing payments, and delivering products to you.
2.3 Communication: We may use your personal information to communicate with you about your orders, updates, promotions, and customer service inquiries. We may also send you marketing communications if you have opted-in to receive them.
2.4 Analytics and Improvement: We may use your information to analyze trends, monitor the effectiveness of our store, and make improvements to our products and services.
2.5 Legal Compliance: We may use your personal information to comply with applicable laws, regulations, and legal processes, and to respond to lawful requests, court orders, or legal investigations.

Information Sharing
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our store, conducting business, and providing services to you. These service providers may have access to your personal information but are only authorized to use it as necessary to perform their services for us. However, we will not pass any debit/credit card details to third parties.
3.2 Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to a successor or acquiring party. We will notify you of any such transfer and any changes to this Policy.
3.3 Legal Requirements: We may disclose your personal information if required by law, governmental request, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security
Al Hajrah General Trading - LLC takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, it cannot guarantee the security of any information disclosed online.

Your Rights
You have certain rights regarding your personal information, including the right to access, update, correct, or delete your information. You may also have the right to restrict or object to certain processing activities. Please contact us using the information provided below to exercise these rights.

Third-Party Links
Al Hajrah General Trading - LLC is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Children's Privacy
Our store is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us immediately, and we will take appropriate measures to remove the information.

Changes to this Privacy Policy
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, you are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at support@catapult.global.